Strategic outcome 1
What do we want to achieve?
Personalised care
- Joined up care experience that provides full visibility of health data and care pathways
Empowerment and digital inclusion
- Enhanced self management and shift from illness to wellness model
- Digital inclusion and reduction in digital inequalities with improved access to services, including analogue options.
We will provide more personalised care, including full visibility of health and care data and care pathways, moving towards precision medicine to identify the best approaches and pathways for each patient.
A single digital digital care recrod with a patient portal will empower people and thos who care for them to take an active role in care decision-making, developing digital ways for them to access HSC services if they chose to do so. This includes easier online communications, virtual assistance and consultations.
Self management of long term conditions, promoting health and wellness and supporting health and wellness and supporting people to live independently will be enabled technology such as telehealth, telecare, apps and information platforms.
What will the future look like?
For our population:
- Streamlined referrals and journeys through care, ensuring faster access to treatment
- Innovative diagnostic solutions
- Greater contact with your health and care provider and personalised treatment pathways , including remote access to patient records and appointments
For our people:
- More time spent with those they care for with reduced administrative burdens on clinical staff
- On demand dashboards and data make decision making quicker and easier
- One unified system across HSC makes systems more streamlined and intuitive
Personalisation of care
Digital will provide our population with greater visibility and control over treatment and care journeys
How will we get there?
Digital will provide members of our population greater visibility and control over treatment and care journeys.
Our strategic outcomes are the specific objectives for our overall strategic vision and as such they will also be delivered as part of a three phased approach in terms of resource focus. However, individual programmes and projects will follow unique timelines.
Our phased approach to achieving this outcome
Implementing
- Delivery and integration of encompass, the Patient Portal and Technology Enabled Care
- Delivery of the Cybersecurity Programme (as part of the HSC Cyber Strategy)
- Devise a clear and structured approach to public communication and engagement, including digital literacy and frequent public consultation to support service design
Making Best Use of
- Turn our attention to optimising and customising them to meet our specific health and care needs
- Work with HSC and our population to capture requirements and expectations and develop an approach for continuous improvement
Innovating
- We will promote innovation and scale up successful ideas to provide the widest possible benefit
- Explore how new technology can be integrated into existing platforms
Continuous Improvement
While each programme will progress through the three stages above at its own pace, embedding a common approach for identifying improvement opportunities, developing solutions and measuring results will allow consistency in tracking progress against the objectives set out in this digital strategy. Generating robust feedback loops and continuous improvement logs will help to ensure that our care is always improving for the people that we serve.
Page last updated: 22 June 2023